Speech Emotion Recognition for Call Center Quality Assurance

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Compétences recherchées

Sujet du stage

Detecting frustration or distress in a customer call automatically helps a QA team focus on what matters most. What you'll work on : • Integrate a pretrained speech emotion recognition model • Process sample call recordings and flag calls by detected emotion • Build a QA dashboard summarizing flagged calls by period What we're looking for : • You know how to work with React/Next.js and Python (FastAPI). • Familiarity with audio processing basics is a plus. • Attention to detail and clear documentation habits. What you'll get : • A technical mentor available for questions, based on a progress report you send in • A real-world project you can showcase in your portfolio • Completion certificate issued based on project progress • Top-performing candidates may be recommended for pre-hire or job opportunities